If, for any reason, you are not satisfied with your order, we would accept your return or exchange within 60 days of the original transaction date.
Please ensure and return the item(s) in unused condition. When returning your order, please utilize proper shipping materials.
Shipping fees are non-refundable. If you refuse any shipments from GuiltyShoes.com, you will be held responsible for the original shipping charges, in addition to the cost of returning the package to us. This amount will be deducted from your refund.
When returning an item, please contact our customer service team so that the proper notations can be listed on your account for an exchange or simple refund.
If an item is being return for a exchange and the new size/item is not in stock, a refund will be issued immediately; to prevent any confusion or delay to the resolution for the return.